Frequently Asked Question (F.A.Q)
1. What do you mean by 925 sterling silver?
925 Sterling Silver is 92.5% parts silver and 7.5% parts alloy combined into silver jewelry.
2. Is all your jewelry Sterling Silver?
YES! All our jewelry contains a minimum of 92.5% silver. Our strict quality control ensures that every piece is thoroughly checked and carries a "925" hallmark. We would never release jewelry below the 925-standard that can jeopardize our excellent reputation in quality.
3. Do you use real gemstones?
Yes! All the gemstones we use are real and of high quality. The only synthetic stones we use are Cubic Zirconia (CZ), which does not exist in a natural state.
4. Do you have a catalog / hard copy catalog?
No, we do not
5. What is the minimum order?
A minimum purchase of US $300.00 per one-time order is required with the following quantity details:
- Rings 7 pcs per size
- Earrings 10 prs per model
- Pendants 10 pcs per model
- Bracelets 10 pcs per model
- Necklace 10 pcs per model
- Homeware 1 pcs per model
- Toggle 20 pcs per model
- Beads 20 pcs per model
- Clasp 20 pcs per model
- Purse 1 pcs per model
- Set 3 pcs per model
6. How can I order your styles?
You may place an order via email by sending us the style numbers, quantities, sizes (for rings) and stones selections. We also have an online order form. All orders are immediately confirmed upon receipt along with an estimation of weight, the approximate amount due, and the delivery date.
7. This is my first time order. Can I order below the minimum requirement?
Yes, you can. However, you may choose from from our available stock. You may purchase from our ready stock with a minimum purchase of US$ 300.00
8. Do you do custom orders? Can you produce our designs?
Yes, we do. For custom orders, we would prefer to produce based on your own samples you provide for us. All the styles proposed by our customers will be kept confidential and will not be exposed to other customers.
9. How many workers are working for you?
More than 36 silversmiths and 9 staff members are working at their utmost best in order to give you the finest in quality products and services.
10. Do you carry items in stocks?
Yes we do.
11. Can I pay by credit card?
Our preferred method of payment is by wire transfer (Telegraphic Transfer) through the following institution: Bank Central Asia, Denpasar Branch, Bali, Indonesia. However, we also accept payments by major credit cards for purchases less than or equal to $300.
12. How do you ship your products? What courier do you use?
All orders are shipped via
,
or
( customer's choice ). Usually it takes about 2 - 4 business days, using FedEx, DHL or UPS, to reach our customers (if there is no customs delay).
13. How much does the shipping cost?
We will not know the exact shipping cost until we pack up and find out the gross weight of the package. It depends on the size and weight of the items you order. We can however give you an estimate of the cost.
14. Do you charge any handling fees for shipping?
No, we charge customers exactly what FedEx or UPS would charge us. We don't make money on shipping because we are not in this business.
15. How do I maintain my silver jewelry? How should I clean my silver jewelry?
Salt water, chlorine used in swimming pools, soap and perspiration can easily tarnish the beauty of your silver jewelry. Therefore, maintaining your beautiful silver jewelry is very important. It would be best if you, periodically, say every three months, could clean and polish you silver jewelry using silver polish and polishing cloth made especially for silver jewelry. Such maintenance will remove tarnish that gets on the jewelry and preserve the lustre of your silver jewelry for years to come.
16. What are your return policies?
RETURN & REFUND POLICY
We gladly accept returns for any baliuniquesilver.com products upon return of the jewelry goods within 14 days of the receiving date. Please review the following simple steps for the return and refund of products: To ensure a timely refund to your account, please return the purchased item with completed Aftersale Service Form to us immediately. We regret that we do not refund original shipping cost with any returned items. Any item engraved, customized design and silver product is not subject to our return policy. Please be advised that it is the customer's responsibility to bear any shipping fees incurred for any returned items.
* The price for exchange product should be higher or equal to the returned product, and has to be an item listed on baliuniquesilver.com
* Refunds will be processed within three weeks upon receipt of returned products that are deemed by us to be in good condition. Damaged products will not be refunded nor will they be returned to you. Please be advised that we do not refund shipping and handling fees on any refunds. We only refund to credit cards or debit card of purchaser the total value of products purchased. You will be notified by email when the refund transaction has been completed.
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